Privacy Policy

We use the collected information to:

• Provide and improve our language learning services
• Create personalized learning paths and recommendations
• Track and display your learning progress
• Manage your account and subscription
• Send service updates, reminders, and learning tips
• Analyze learning patterns to enhance content effectiveness
• Improve pronunciation assessment algorithms
• Comply with legal obligations

We implement robust security measures to protect your data:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Secure authentication and password protocols
• Secure cloud infrastructure and data centers
• Regular backups and disaster recovery procedures
• Staff training on data protection best practices

We may share your information with:

• Language experts and content creators (anonymized data only)
• Cloud infrastructure and hosting providers
• Payment processors (Stripe)
• Analytics and app performance services
• Customer support tools

We ensure all third parties adhere to strict data protection standards and only process your data for specified purposes. We do not sell your personal information to third parties.

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your account and associated data
• Export your learning data and progress
• Limit certain types of data processing
• Control notification and email preferences
• Withdraw consent for optional data collection

To exercise these rights, please contact us at contact@memoling.com.

We retain your data for:

• Active accounts: As long as your account remains active
• Cancelled accounts: 90 days after cancellation to allow for reactivation
• Learning progress data: Up to 24 months after account cancellation (anonymized)
• Voice recordings: Deleted 30 days after account cancellation
• Payment information: As required by financial regulations
• Usage logs: 12 months for technical and security purposes

As a global language learning service, we may transfer your data internationally. We ensure appropriate safeguards through:

• Standard contractual clauses
• Comprehensive data processing agreements
• Compliance with GDPR, CCPA, and other regional data protection laws
• Selection of certified and compliant service providers
• Privacy Shield certification where applicable

We use cookies and similar technologies for:

• Essential platform functionality
• Remembering your login status and preferences
• Tracking learning progress between sessions
• Analyzing platform performance
• Personalizing your learning experience
• Measuring the effectiveness of features

You can manage cookie preferences through your browser settings or our cookie consent tool. Note that disabling certain cookies may limit functionality.

Memoling offers language learning for all ages, including children. For users under 16:

• Parental consent is required before account creation
• We collect only minimal necessary information
• Special protections are in place for data handling
• Parents can request access, correction, or deletion of their child's data
• We do not use children's data for marketing purposes

We may update this privacy policy to reflect:

• New features and service enhancements
• Changes in legal requirements
• Improved security measures
• User feedback and privacy best practices

We will notify you of significant changes via email or in-app notifications. We encourage you to review our privacy policy periodically.

For privacy-related inquiries or to exercise your data rights, please contact us at:

Email: contact@memoling.com

We aim to respond to all privacy inquiries within 5 business days.