Terms of Use

a. You must create an account to use Memoling services.

b. You are responsible for:

• Maintaining account security
• All activities occurring under your account
• Keeping your login credentials secure
• Providing accurate billing and contact information

c. Account access levels and features may vary based on your subscription plan.

a. Memoling offers various subscription plans with different features and language options.

b. Plans may include:

• Monthly or annual billing options
• Access to specific number of languages
• Premium features based on subscription tier
• Different levels of personalization

c. You may upgrade, downgrade, or cancel your subscription according to our cancellation policy.

a. Memoling retains all rights to our learning content and materials.

b. By using our service, you agree:

• Not to copy, distribute, or share our proprietary content
• To use materials solely for personal language learning
• That your learning data may be used to improve our services
• Not to use automated means to scrape or extract our content

c. User-generated content:

• You retain rights to content you create (journal entries, practice sentences, etc.)
• You grant Memoling permission to use your content for service improvement
• You are responsible for ensuring your content doesn't violate any laws

a. Memoling strives to maintain 99.9% uptime for our language learning platform.

b. Service interruptions may occur for:

• Scheduled maintenance
• Emergency fixes
• Factors beyond our reasonable control

c. We will make reasonable efforts to notify users of planned maintenance.

a. Our handling of your data is governed by our Privacy Policy.

b. We process and store data in compliance with applicable data protection laws.

c. You acknowledge that:

• Your learning activity and progress will be tracked
• Your data may be used to personalize your learning experience
• We may analyze anonymized data to improve our services

a. You agree to pay all fees according to your chosen subscription plan.

b. Fees are based on:

• Selected subscription tier
• Billing frequency (monthly or annual)
• Number of languages accessed
• Premium features included

c. Payment processing is handled securely through Stripe.

d. Payments are subject to our refund policy detailed below.

a. Refund Policy:

• We offer a 14-day money-back guarantee for new subscribers
• Refund requests after 14 days will be considered on a case-by-case basis
• Refunds will be processed through the original payment method
• Processing time for refunds may take 5-10 business days

b. Cancellation Policy:

• You may cancel your subscription at any time through your account settings
• For monthly subscriptions, service will continue until the end of the current billing period
• For annual subscriptions, service will continue until the end of the current annual term
• No partial refunds are provided for unused portions of your billing period after the 14-day guarantee period

c. Dispute Resolution:

• If you have a billing dispute, please contact our customer service team
• We aim to resolve all disputes within 5 business days
• Unresolved disputes may be subject to the terms of our payment processor

a. Memoling may offer promotional discounts, free trials, or special offers.

b. Promotional terms:

• Limited-time offers will clearly state their expiration date
• Promotional codes may have usage restrictions
• Free trials will automatically convert to paid subscriptions unless cancelled
• Discounts may apply only to initial billing periods
• We reserve the right to modify or discontinue promotions

c. Each user is eligible for one free trial period unless otherwise specified.

a. Customer support is available through:

• Email: contact@memoling.com
• In-app support chat
• Help center and knowledge base

b. Support hours:

• Monday to Friday: 9:00 AM - 6:00 PM EST
• Weekend support: Limited to email only
• Response time: Within 24 hours for standard inquiries